Refund Policy
Last updated: July 2026We believe in our products 100%. We try our best every day to make you happy using our service, but we understand that it is not easy for everyone. If you are not happy with your purchase, or you have an issue that we are unable to solve which makes the system unusable, we are more than happy to provide a refund.
How To Request A Refund
1. Find Your Order ID
Take note of your transaction order ID from your purchase confirmation.
2. Contact Us
Message us on WhatsApp or email with the subject "Request a refund".
3. Describe The Issue
Explain the issues you are facing and the reason for your request. In some cases we may ask for proofs, and we will share our own proofs and findings as well, to keep the decision transparent for both sides.
4. We Review And Reply
Our support team contacts you in all refund cases and tries to process valid requests immediately after checking your information.
Refund Conditions
When You Get 100% Back
- Your purchase was made less than 72 hours ago and your issue could not be solved.
- You could not watch your subscription for 48 hours or more because of a server issue or any problem caused by us. In that case we fully refund the package price, or add all the lost time on top of your subscription for free, plus an extra bonus we can negotiate together.
After 72 Hours
Please understand that we cannot provide refunds for technical issues unless you allow us to adequately try to solve them and assist you first. Our live support is available 24/7 at any time.
Full refunds only apply to purchases made less than 72 hours ago. All other approved refund requests are returned partially, according to the used period of the subscription.
When Refunds Are Not Possible
- You cannot set up your own box or system. We provide our best support to set up boxes, devices and apps, but our support is limited to the standard configuration steps, since we cannot know the exact circumstances of your equipment.
- Some channels rarely freeze or buffer. Almost all of our servers are stable, but sometimes a channel can freeze temporarily for various reasons. It is never permanent, and our engineers are always working to fix it.
Most of these issues are temporary and caused by: customer internet fluctuations, an issue with the box, app or general setup, a problem at your ISP, a channel being down from the server end, or the customer changing their mind and wanting to switch between servers.
How Long Does The Money Take?
If you paid by credit card, refunds are generally processed and returned to your bank account within 20 to 31 working days. In some cases a refund can take longer, up to 90 days.
We are not responsible for these time frames and delays. We are the IPTV service provider, not the payment provider, and our payment processors handle all refund transfers. We always submit your refund from our side as fast as possible.
Questions about this policy, or ready to submit a request? Our team answers 24/7.
Request A Refund →